Fans of rap Icon and beat box legend Doug E. Fresh will soon be able to catch him as he rides the air waves on his new WBLS Radio show; getting his brilliant spin on classic Hip Hop as well social and political topics which plague urban communities.
The rapper, record producer, and legend extraordinaire is hands down the pioneer of the beat boxing phenomena. Fresh's ability to take rap and Hip Hop listeners to new levels with his lyrical dexterity is just one of the many reasons his new radio show will resonate with music lovers. Doug E Fresh's classic hip hop radio program aptly entitled "The Show" will air every Saturday evening from 9pm-11pm. starting May 25th.
"Doug E is such an important part of my teenage/college years! We couldn't get enough of his music and he still rocks audiences of all ages today! So happy to have him aboard". Skip Dillard, Program Director, 107.5 WBLS
Fresh's hits "The Show" and "La-Di-Da-Di" are no doubt Hip Hop classics themselves and forever stand at the foundation of the genre itself; which is why Fresh seems to remain timely in his industry presence.
When rap group Cali Swag District introduced a song giving credit to Fresh for the popular new dance"The Dougie" based on his trademark dance moves - "Teach Me How to Dougie" became not just a tribute but a new craze. Fresh has performed with Cali Swag District at the BET Awards Pre-show, on ESPN 'First Take' discussing the Dougie as a sports celebration, and even appeared at the Soul Train Awards teaching the dance to CNN anchor Wolf Blitzer.
With his latest venture into radio, Fresh is excited to be close to the music regularly and in control of sharing real Hip Hop with the people. He looks forward to hitting ears with the hottest selections while helping keep the respect for the music alive - both to New York listeners as well as via live streamed shows available to music lovers everywhere.
‘Bad’ Customer Service: Whether you are an employer, manager, or employee, there are five things “You should know”
‘Bad’ Customer Service
Whether you are an employer, manager, or employee, there are five things “You should know”:
- Anytime a customer (internal and external), is in front of you, or on the telephone, they should receive exceptional customer service.
- Without your customer, you will not have a business or job.
- Minority owned businesses are the second largest employer of people of color.
- Training your employees to provide exceptional customer service, is the best way to retain your customer, receive free advertising, and ensure a repeat customer.
- If employees are rude to a customer… management is to blame.
With that being said, let’s talk about the things that are keeping your business from growing in customers and revenue. These are all forms of ‘bad’ customer service!
When you or your employee does any of these things, you are losing customers and money.
-Your customer /client are not greeted with a friendly greeting upon their arrival.
-having personal conversations in the presence of customers/clients - whether face-to-face or on their cell phone.
-their attitude is rude. i.e. rolling eyes, sighing
-their body language says don’t approach. i.e. their arms are crossed.
-the tone of their voice is rude or condescending. Remember a customer on the phone can hear your rudeness.
-having an unclean and cluttered store is unwelcoming.
Your customer / client should never know if your employee is having a bad day. The customer/client should not know that the manager is a jerk, the employee is having personal problems with their boyfriend / girlfriend, or any other personal problem they might have.
When a customer walks into your place of business and your employee is frowning with their arms crossed, playing the dozens or a manager is disciplining a subordinate in front of customers… your customer is receiving ‘bad’ customer service. And they will probably think “did I catch them at a bad time”, or Wow! no one has acknowledged me since I walked in”.
Either way, the customer is receiving bad customer service from your business and this can affect your reputation which will end up costing you money. You will lose money from that customer not returning to your business.
“4 – 10 people will tell someone about their bad customer service experience.”
“1 - 3 people will tell someone about their good customer service experience.”
Bad customer service is normally the culture of the business. In most businesses big or small, most employees have not been trained properly and that is the result of an untrained manager or supervisor. For every rude clerk, cashier, operator, receptionist, etc. you will find a rude manager, supervisor or owner.
Remember you don’t have to continue to let your customers suffer from ‘Bad’ customer service… Creative Kimistry Customer Service Training Consultants can cure that culture in your business.
Kimistry is the CEO of (cKi) Creative Kimistry customer service training company; she is the Own & Publisher of 1st Impressions on-line Magazine as well as the Produce & Host of ‘Chatting with Kimistry’ a cable talk show on CAN-TV. Kimistry is a writer, consultant, public speaker, mentor, poet, host & producer.
It is because one of her pet peeves is receiving ‘ bad customer service’ and with having over 20 years of experience in training her subordinates on how to deliver good customer service… in 2010 Kimistry decided to start a customer service training consultant company. www.creativekimistry.com / 773-331-0165 / firstname.lastname@example.org