Naming Names

I’m out in the street most days at least 7 hours.  Whether I’m working, shopping or just enjoying the weather in Chicago, I cover a lot of ground in my ventures.  I get around via CTA on some days and some days by driving. 

I found that consistently, no matter what part of Chicago or its suburbs that I’m in, I am presented with ‘bad’ customer service.

From large chains stores to small family own businesses, and because it is so consistent… I have decided to ‘name names.

SIDE NOTE: *I started years ago only giving my money to stores, businesses that give at least ‘good’ customer service on a consistent basis.  I hope I’m not the only one who does this.  Being a wise consumer and making businesses value my dollar is very important to me.  FYI:  African American has over 1.1 trillion dollars in buying power!  This is up from a few years ago when it was 800 billion.

Hudson News in the Ogilvie building bad customer.  Here is a conversation their employees were having:

“Man… you should have should have come to the party, we had a good time, man!  The b*@ches were there with little to nothing on.  I knew I was to take one of the those b*@ches home.  A customer should never over hear your personal conversation.  A customer’s encounter with employees at a business should always be a professional encounter. 

Panera Cares… (Panera Bread’s non-profit store has ‘exceptional’ customer service.  This exceptional customer service comes from the cashier to the greeter to the homeless people that they employ.   I overheard one of the manager of Panera Cares give direction on what to do to one of their new employees, “Wipe down the tables, sweep the floors where no one is sitting, ask the customer if they are finished… if so take away their dishes, smile and be nice.”  So simple and they get it right every time.

Whole Foods on Halsted by Addison is another business that gives consistent ‘exceptional’ customer service.  From the assistance they provide at the meat corner to the cashiers.

Starbucks on the corner of Clark and Belmont could benefit from customer service training.  Starbucks on 87^th & the Dan Ryan and the Starbucks on Diversey and Clark have good customer service. 

Chernin Shoes on Roosevelt has very bad customer service.  I walk in to loud vulgar, un-cut rap music with the employees singing along with the songs, 30 minutes into the store two employees got into a heated argument about one of them leaving early and leaving the other one alone.  All of this is unacceptable! 

CTA has some of the worst customer service that I have ever experienced.  Most of their employees are rude, unhelpful.

And this was just in one week,

Remember you don’t have to continue to let your customers suffer from ‘Bad’ customer service… Creative Kimistry Customer Service Training Consultants can cure that culture in your business.

Kimistry is the CEO of (cKi) Creative Kimistry customer service training company; she is the Own & Publisher of 1st Impressions on-line Magazine as well as the Produce & Host of ‘Chatting with Kimistry’ a cable talk show on CAN-TV.   Kimistry is a writer, consultant, public speaker, mentor, poet, host & producer.

It is because one of her pet peeves is receiving ‘ bad customer service’ and with having over 20 years of experience in training her subordinates on how to deliver good customer service… in 2010 Kimistry decided to start a customer service training consultant company. 

www.creativekimistry.com  / 773-331-0165 /creativekimistrycustserv@gmail.com

The ‘internal customer’ is the customer that most people never recognize as a customer, but when you are at work your customer is all of your co-workers that you interact with. 

Whether you are interacting with the receptionist on the main floor, the mail clerk in the basement or the accounts payable temp filling in for a vacationing co-worker, you are dealing with a customer.

I’ve seen people leave work go shopping and treat the clerk in the store with total respect and consideration that is never given to their co-worker, especially if that co-worker is in a position with a grade level less than theirs.

When delivering internal ‘exceptional’ customer service, one must always know who their customer is.  The best way to do that is to remember whenever you are providing a service at work… i.e. you are a supervisor giving an employee their payroll check; the co-worker is the customer and you are the person giving the service.  Another example would be if you are a teller at a bank and another teller who is an employee at the same bank comes to your counter to cash their check… you should provide them with same exceptional service that you would give to an external customer.

Remember you don’t have to continue to let your customers suffer from ‘Bad’ customer service… Creative Kimistry Customer Service Training Consultants can cure that culture in your business.

Kimistry is the CEO of (cKi) Creative Kimistry customer service training company; she is the Own & Publisher of 1st Impressions on-line Magazine as well as the Produce & Host of ‘Chatting with Kimistry’ a cable talk show on CAN-TV.   Kimistry is a writer, consultant, public speaker, mentor, poet, host & producer.

It is because one of her pet peeves is receiving ‘ bad customer service’ and with having over 20 years of experience in training her subordinates on how to deliver good customer service… in 2010 Kimistry decided to start a customer service training consultant company. 

www.creativekimistry.com  / 773-331-0165 / creativekimistrycustserv@gmail.com